Privacy Policy

About This Policy

Up the Garden Bath ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

Information We Collect

Information You Provide

• Account Information: Name, email address, password when you register
• Contact Information: Phone number, address when making purchases or donations
• Payment Information: Credit card details processed by secure payment providers (we don't store full card numbers)
• Inquiry Information: Content of messages sent through our contact form

Information Collected Automatically

• Device Information: Browser type, IP address, operating system
• Usage Information: Pages visited, time spent, links clicked
• Cookies: Small files stored on your device to remember preferences

Our Use of Cookies

We use cookies to enhance your experience on our website. Cookies are small text files stored on your device.

Types of Cookies We Use

• Essential Cookies: Required for the website to function (login, security, etc.) These are always active and cannot be disabled.
• Functionality Cookies: Remember your preferences and choices Requires your consent
• Analytics Cookies: Help us understand how you use our site Requires your consent
• Marketing Cookies: Used to show relevant content and ads Requires your consent

Managing Your Cookie Preferences

You can manage your cookie preferences through the cookie consent banner on our site. You can also control cookies through your browser settings:

• Chrome: Settings → Privacy and security → Cookies
• Firefox: Options → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Cookies and website data
• Edge: Settings → Privacy → Clear browsing data

How We Use Your Information

• Process your purchases and donations
• Send order confirmations and updates
• Respond to your inquiries and support requests
• Improve and personalize your experience
• Analyze how you use our website
• Send newsletters (only if you opted in)
• Comply with legal obligations
• Detect and prevent fraud

Data Security

We take your privacy seriously. Your information is protected using:

• HTTPS encryption for all data in transit
• Secure payment processing through industry-standard providers
• Regular security audits and updates
• Limited access to personal information (staff only when needed)

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

How We Share Your Information

We do not sell your personal information. We only share information:

• With Payment Providers: To process donations and purchases
• With Email Providers: To send you confirmations and newsletters
• With Legal Authorities: When required by law
• For Marketplace Sellers: Only order information necessary to fulfill their orders

Your Privacy Rights

Depending on your location, you may have the right to:

• Access: Request a copy of your personal data
• Correct: Update or correct inaccurate information
• Delete: Request deletion of your data (right to be forgotten)
• Restrict: Limit how we use your information
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at hello@upthegardenbath.co.uk

Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information promptly.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites. Please review their privacy policies before sharing your information.

Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or applicable laws. We will notify you of significant changes by updating the "Last Updated" date and sending you an email notification.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: